Terms and conditions of service

Version 1.1 · 4 November 2026 · inscripcion.online

These Terms govern the use of the INSCRIPCION.ONLINE platform. Please read them carefully: they contain your rights and obligations, the prices, the credit policy and the data protection rules.

Index

• 1. Provider details
• 2. Definitions
• 3. Purpose and acceptance
• 4. Registration, activation and training
• 5. Nature of the service
• 6. Prices, currency, taxes and invoicing
• 7. Credit, top-ups, expiry and refunds
• 8. Acceptable use and prohibited content
• 9. Customer, registrants and roles
• 10. Intellectual property and data
• 11. Availability, support, backups and force majeure
• 12. Suspension and cancellation
• 13. Liability
• 14. Data protection
• 15. Cookies
• 16. Amendments
• 17. Governing law and jurisdiction
• 18. General provisions

1. Provider details

INSCRIPCION.ONLINE is a service owned by Sergio Rodríguez Ríos, an individual with business activity, trade name IMASDEWEB, RFC RORS700429UF0, address at C. de la Cantera #17, Col. Portal del Pitic, Hermosillo, Sonora, Mexico, email info@inscripcion.online.

Not registered in the Commercial Registry as an individual; its tax registration is the RFC indicated. It does not practise a regulated profession nor does it hold prior administrative authorisation.

2. Definitions

• Service: the INSCRIPCION.ONLINE SaaS platform for managing registrations, events, payments, content, communications and online shop.
• Registration portal: the Customer's website and its administrator panel, from which the registrations and payments for its events are offered and managed.
• Administrator panel: the private area, with username and password, from which the Customer manages its events, registrants, payments and content.
• Customer: the natural or legal person who contracts the Service. If a legal person, the Customer is the person authorised to manage it.
• Registrant: the person who registers, purchases or responds to a survey on the Customer's Registration portal.
• Credentials: the username and password that allow access to the Administrator panel.
• Backups: replicas of the data stored on the servers, intended for service recovery in the event of a technical or security incident.
• Payment gateway: the external provider that authorises and processes the Customer's online payments.
• Credit or balance: the prepaid amount the Customer holds in its account and from which actions with a cost are deducted.
• Actions with a cost: operations that consume balance, such as receiving a registration, a shop purchase, a survey response or storage above the included amount.

3. Purpose and acceptance

3.1. The Provider offers a SaaS platform for managing registrations, events, payments, content, communications and online shop.

3.2. Acceptance occurs by ticking the corresponding box and completing registration. The Customer declares to have legal capacity and, if acting on behalf of an organisation, sufficient power to bind it.

3.3. Part of this contract are: these Terms, the Data Processing Annex, the registration form and the current pricing page. The Data Processing Annex is delivered to the Customer after registration and must be accepted before loading registrant data.

3.4. The Customer may consult the current version at https://inscripcion.online/index.php?pag=terminos-y-condiciones. The Provider keeps the accepted version and its date.

3.5. Electronic acceptance has the same validity as a handwritten signature, in accordance with applicable law.

4. Registration, activation and training

4.1. The Customer requests registration through the contracting form and provides the tax details with which invoices will be issued. Any subsequent change must be communicated through the support channels.

4.2. Access to the Administrator panel is provided within a maximum of 48 hours from payment of the initial balance and provided the registration information is complete.

4.3. Contracting includes an initial training by videoconference of approximately one hour to instruct the Customer, or the person it delegates, in the use of the Administrator panel.

4.4. The Provider configures the Registration portal for the first event according to the information provided in the registration form. The Customer may subsequently adjust content, format and configuration from the panel.

4.5. Credentials are personal and non-transferable. The Customer is responsible for their custody and for actions carried out with them, as well as for the users it authorises.

4.6. The Provider may request additional verification to prevent fraud or abuse.

4.7. The Customer must keep the email address provided at registration active. Communications to that address are deemed valid.

5. Nature of the service

5.1. The Service is provided on a pay-per-use basis, with no minimum term, no commitment and no exclusivity.

5.2. The Customer may stop using the Service at any time, without penalty.

5.3. The relationship is not long-term nor does it create acquired rights over the Service.

5.4. The Provider provides the Service from Mexico and has no permanent establishment in Spain.

6. Prices, currency, taxes and invoicing

6.1. Prices are expressed in euros (EUR), unless another currency is indicated.

6.2. Current rates:

Item	Price
Initial registration (paid as credit; equivalent to 125 registrations)	€50
Event registration	€0.40
Shop purchase	€0.40
Survey response	€0.20
Storage	€0.40/GB/month from 500 MB
Configuration of a payment gateway already used on the platform	Free
Configuration of a new payment gateway not used before	€100 (not payable as balance nor refundable)
Monthly fee	€0
Commission on payments	0 %
Commitment	0 months

6.3. VAT: for customers not resident in Mexico, the 0 % rate applies for export of services (art. 29 LIVA); no VAT is charged. For customers resident in Mexico, the current VAT will apply (16 %, or 8 % in the border region).

6.4. Invoicing is carried out electronically. The Customer may download its invoices from the panel.

6.5. Price changes will be communicated 30 days in advance. The Customer may cancel before they take effect.

6.6. Payment is made by card or bank transfer. The balance is increased immediately by card and, in the case of transfer, when the Provider verifies payment.

6.7. Non-payment entitles the Provider to suspend the Service, with prior notice. Without balance, the Portal stops accepting new actions with a cost, but the Customer retains access to the panel and its data in accordance with clause 7.

6.8. The Customer's payment gateway fees are borne by the Customer.

7. Credit, top-ups, expiry and refunds

7.1. The Service operates on a prepaid basis. The Customer tops up balance and the platform deducts actions with a cost.

7.2. The balance does not expire while the account is active.

7.3. The system notifies the Customer when the balance falls below the threshold it has configured, through on-screen alerts and by email.

7.4. If the Customer runs out of balance, the Portal stops accepting new registrations, purchases and survey responses. The Customer retains access to the Administrator panel, its data and the configuration of its content, and may top up balance at any time.

7.5. After 24 months of inactivity, the Provider will notify the Customer. If it does not respond within 30 days, it may cancel the account and delete the data in accordance with clause 14.

7.6. The remaining balance is refundable at the Customer's request, except the initial €50 registration fee. Transfer costs are borne by the Customer.

7.7. The balance does not accrue interest or yield.

8. Acceptable use and prohibited content

8.1. The Customer undertakes to use the Service in accordance with the law and these Terms.

8.2. It is prohibited to use the platform for content or activities that are illegal, fraudulent, deceptive or that infringe third-party rights, including:

• copyright-protected material without authorisation;
• counterfeits, stolen products or piracy;
• unauthorised gambling, betting or lotteries;
• sexual or violent content or content that exploits minors;
• weapons, explosives or dangerous substances;
• illegal drugs or prescription medicines;
• hate propaganda, harassment or defamation;
• tobacco and related products;
• hacking, surveillance or interception activities.

8.3. The Customer will not make abusive or intensive use of shared resources, such as hosting videos or files for mass downloads, or CPU, storage or traffic consumption that may affect other customers. If the Provider detects such use, it may intervene or suspend the Service as a preventive measure.

8.4. The Provider may suspend or cancel the Service in the event of prohibited use, with prior notice unless there is serious risk or an authority requirement.

9. Customer, registrants and roles

9.1. The Customer is solely responsible for its events, content, prices, cancellation and refund policies, and for the lawfulness of the data it collects.

9.2. The Customer is the Data Controller of its registrants' data. The Provider acts as Data Processor and processes them solely following the Customer's instructions and to provide the Service.

9.3. The Provider is not a party to the relationship between the Customer and the registrants. It is not liable for cancellations, refunds, event changes, prices or non-payment by the Customer.

9.4. The Customer must inform its registrants of its privacy policy, obtain the appropriate legal basis or consent and mention the Provider's involvement as processor.

9.5. If the Customer processes minors' data, it guarantees that it has the legal basis and, where necessary, authorisation from guardians.

9.6. The Customer is responsible for the lawfulness, accuracy and quality of the data it enters, as well as compliance with e-commerce, intellectual property, data protection and minors protection regulations.

10. Intellectual property and data

10.1. The Customer retains ownership of its content and the data it enters.

10.2. The Customer grants the Provider a limited, non-exclusive and revocable licence to host, process and display the content necessary to provide the Service.

10.3. The Provider retains ownership of the software, brand, design and documentation. The Customer acquires no right or licence over the software, except the right to use the Service during the term of the contract.

10.4. The Customer may export its data from the panel. The Provider facilitates reasonable export tools.

10.5. The Customer may not reproduce, resell, sublicense, decompile or reverse engineer the software, except in cases permitted by law.

11. Availability, support, backups and force majeure

11.1. The Provider aims to make the Service available 24 hours a day, 7 days a week. However, it does not guarantee a specific service level (SLA). Maintenance tasks will be communicated 24 hours in advance, unless due to force majeure.

11.2. Support. The Provider receives requests by email and WhatsApp 24 hours a day, 7 days a week. The target response time is 12 hours from receipt. The target resolution time is 24 to 48 business hours for standard incidents. Incidents requiring technical analysis, software correction or third-party intervention may exceed that period; in such case, the Provider will inform the Customer of the status and estimated resolution. The times indicated are service targets and not contractual guarantees, except as provided in clause 11.5.

11.3. Backups. The Provider performs one daily backup within the same data centre and another daily backup outside it, with triple-redundancy storage. The backups serve to restore normal operation of the Service in the event of a technical or security incident; they are not a service to recover data deleted or modified by the Customer during normal use. The Customer may download its data from the panel.

11.4. Neither party is liable for non-performance due to force majeure or external cause. If force majeure lasts for two months, either party may terminate the contract.

11.5. If an interruption attributable to the Provider exceeds 24 continuous hours, the Customer will be entitled to compensation in credit equivalent to the interruption time, limited to the amount paid in the previous 12 months. This compensation is the sole remedy for unavailability.

11.6. The Customer is responsible for keeping its own backups and exports of the data it needs to retain.

12. Suspension and cancellation

12.1. The Customer may cancel the account at any time from the panel or through the support channels.

12.2. The Provider may suspend the Service for non-payment, prohibited use, security risk, abusive use of resources or prolonged inactivity, with prior notice unless urgent.

12.3. The Provider may cancel the contract without cause attributable to the Customer with 30 days notice, refunding the remaining balance in accordance with clause 7.

12.4. If the Customer does not access the Administrator panel for two years, the Provider will attempt to contact it to agree the closure and destruction of the data. If the Customer does not respond within one month, the contract will be deemed terminated and the portal and data will be deleted, except billing data.

12.5. Before closure, the Customer may export its data. Afterwards, the retention policy in clause 14 will apply. The Provider is not liable for the loss of information if the Customer did not perform the export.

12.6. Lack of balance does not entail cancellation of the contract: it only prevents new actions with a cost, in accordance with clause 7.4.

13. Liability

13.1. The Provider is liable for its obligations with due diligence.

13.2. Except in cases of wilful misconduct or gross negligence, the Provider's total liability is limited to the amount actually paid by the Customer in the 12 months prior to the event giving rise to it.

13.3. The Provider is not liable for:

• indirect damages, loss of profit or loss of opportunities;
• loss of data attributable to the Customer or third parties;
• errors of Internet access providers;
• viruses introduced by documents uploaded by the Customer or its users;
• intrusions into the Administrator panel where the Customer has not followed security recommendations;
• defective or incorrect configuration of the Portal by the Customer;
• misuse of the Service by the Customer.

13.4. Nothing in this contract limits the inalienable rights of consumers, liability for personal injury or liability for wilful misconduct or gross negligence.

13.5. The Customer will indemnify the Provider for third-party claims arising from its unlawful use of the Service, its content or the processing of its registrants' data.

14. Data protection

14.1. The Provider applies technical and organisational measures aligned with the principles of Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD): minimisation, encryption, access control, backups, activity logging and rights procedure.

14.2. For registrants' data, the Customer is the Controller and the Provider the Processor. The Data Processing Annex applies, which the Customer receives after registration and must accept before loading registrant data.

14.3. For registration, contact, billing and panel usage data, the Provider is the Controller and processes them in accordance with this clause 14.

14.4. The Provider does not sell or transfer personal data to third parties for advertising purposes.

14.5. Data subjects may exercise their rights by writing to info@inscripcion.online, with the subject "Data protection".

14.6. The Provider will notify the Customer of any security breach affecting its data without undue delay and, in any event, within a maximum of 48 hours of becoming aware of it.

14.7. Retention: event and account data are kept while the account is active. After 24 months of inactivity, the Provider will notify and may delete them. Billing data are kept for 5 years due to tax obligations. Registrants' data are governed by the Customer's instructions.

14.8. Where processing involves a transfer from the European Economic Area, the Standard Contractual Clauses set out in the Data Processing Annex apply.

14.9. The Provider operates from Mexico and has no establishment in the European Union.

15. Cookies

15.1. The site uses technical session cookies, analytical cookies (Google Analytics 4) and marketing cookies (Meta Pixel).

15.2. The User may configure its browser to accept, reject or delete cookies. Disabling technical cookies may prevent the Service from functioning.

15.3. Information about cookies forms part of this clause 15 and will be updated when the cookies used change.

16. Amendments

16.1. The Provider may amend these Terms for technical, legal or commercial reasons.

16.2. Amendments will be communicated 30 days in advance by email or panel notice.

16.3. If the Customer does not accept the amendments, it may cancel before they take effect. Continued use of the Service after the effective date will be deemed acceptance.

17. Governing law and jurisdiction

17.1. This contract is governed by the laws of the United Mexican States.

17.2. Business customers (B2B). For any dispute arising from the interpretation, performance or fulfilment of this contract, the parties expressly waive the forum that might correspond to them by reason of their present or future domicile and submit, with waiver of any other forum, to the jurisdiction of the competent courts of Hermosillo, Sonora, Mexico. The foregoing is without prejudice to the mandatory rules that may apply.

17.3. Consumer customers (B2C). If the Customer is considered a consumer under the law of its country of residence, the applicable law and competent jurisdiction will be those determined by the mandatory consumer protection rules of that country, including, where applicable, the courts of the consumer's domicile.

17.4. If, by mandatory legal provision or final judicial decision, the submission to the courts of Hermosillo were inapplicable to a consumer Customer, the parties will submit to the competent courts according to the law of the consumer's residence, without this affecting the validity of the rest of the contract.

18. General provisions

18.1. Partial invalidity. If any clause is declared null or unenforceable, the others will retain their validity and the affected clause will be replaced by another that, as far as legally possible, responds to the same purpose.

18.2. Notices. Communications between the parties will be made by email. Those addressed to the Provider, to info@inscripcion.online; those addressed to the Customer, to the address provided at registration.

18.3. Language. This contract is drawn up in Spanish. Translations are informative; in case of discrepancy, the Spanish text prevails.

18.4. Assignment. The Customer may not assign the contract without the Provider's consent. The Provider may assign it to a successor company or one in the same group, with notice to the Customer.

18.5. Confidentiality. The content of this contract is confidential between the parties, unless its disclosure is necessary for legal or tax advisers, authorities or by legal obligation.

18.6. Entire agreement. These Terms and the Data Processing Annex constitute the entire agreement between the parties and supersede any previous agreement on the same subject.

18.7. Survival. The confidentiality, intellectual property, data protection and liability clauses survive termination of the contract.

18.8. Waiver. Failure to exercise a right does not imply waiver of it.

18.9. Electronic acceptance. The Customer accepts these Terms by means of the checkbox in the registration form, with the same validity as a handwritten signature.