Frequently Asked Questions
Yes, from the control panel you can add and edit all the content pages you need, even illustrated with images, downloadable files (PDF, etc...). Before, during and after your event.
Yes, unlimited users and controlling the permission level of each of them. From only seeing but not being able to "touch anything", to making them administrators of the same level than you. But also users with permission to manage only a specific event or even only part of the registrations that arrive.
Yes, someone can make and pay for third-party registrations without any problem. A common case is that of parents enrolling their children in summer camps. Another common case is that of companies enrolling their employees in training courses.
When we talk about online card payments, subscribers are automatically redirected to the payment gateway that you have contracted, either an online POS from your bank or one of the intermediary gateways such as Stripe, Paypal, Openpay MX, etc. Neither the money nor the card details of your subscribers NEVER go through our page.
We configure your registration portal at no cost to you so that it connects properly with the gateways that our platform already has integrated: Redsys, Cecabank, Bizum, Stripe, PayPal, and Openpay MX. If you need to use any other payment gateway, we can integrate it into the system for a single symbolic cost of €100.
You can also receive payments by transfer, and activate this payment method in the system.
Yes. Unlimited payment channels can be activated on your registration portal: from payment by bank transfer, to card payment through Redsys, Cecabank, Stripe, PayPal, or Openpay.
You can even set up multiple accounts for each of these payment platforms. And then, for each event for which you want to receive registrations, you will be able to select the payment channels of your preference, depending on the case.
For each event you can design the registration form that is needed: with unlimited questions, with different types of responses (text boxes, option buttons, drop-down lists, date selector, document upload, etc...).
You can even offer more than one "registration modality" for the same event with a different price and with different questions on the registration form, etc...
No. That is, at the moment it is not possible to build a registration form in which the user is asked certain things based on the answer to a previous question. Maybe in the future, but not at the moment. It is only possible to indicate which questions are mandatory and which are optional.
Yes, from the administrator panel you can customize almost everything, including the registration form. You can assemble the registration form for your events, combining different types of questions, titles for sections and explanatory paragraphs. You can even create several different registration modalities in the same event, for example for partners and not partners, or for adults and minors. It may also require a manuscript firm on the screen for visitors when they register. And you can also define terms and conditions tailored to each registration modality.
ALMOST ZERO learning curve. When you sign up, we give you your 100% functional registration portal to start receiving the first registrations, based on the information you give us about your first event in the service registration form, the payment channels you want use, etc. Even sometimes we talk with customer from an online conference to better understand his needs.
In addition, once you have access to your administrator panel, we give you a video-conference presentation to show you what to change and where, and how to manage the registrations and payments you receive.
For everything else, you have an extensive list of illustrated guides and video-guides, to get more out of the more advanced options.
From the admin panel you can download various data collections: enrollees, payments, survey responses, store orders, etc. The data is downloaded in a CSV (Comma Separated Values) format file, which is the oldest and most compatible standard to open in any spreadsheet manager (Microsoft Excel, GoogleDocs, LibreOffice Calc, etc.).
Service and subscription
After having made the initial payment of €50, we will send you the link to a form where you will leave us the necessary information about your first event and your organization. And within approximately 24-48 hours we will send your login data to access the administrator panel of your registration portal.
Short answer: yes.
Long answer: the prices on our website already include taxes. In addition, we always provide an invoice to our customers when they top up their account balance.
Although you should know that if the fiscal receiver of the invoice is not in Mexico, then VAT is not applied, since it is an international invoice. Our fiscal headquarters is in Mexico.
No. You are simply charged a fixed amount per enrollment, nothing for different payments made by the enrollee.
Why can we do that when most of our competitors don't? Because the money paid by those registered never passes through our hands, since the registration portal is configured so that payments are made in your Stripe, Paypal, bank POS account (Redsys, Cecabank, ...) directly in the account of you.
Keep in mind that the bank's POS, or the gateway that they use, will charge a commission for managing the payments they receive from the subscribers.
We pride ourselves on providing comprehensive support to our customers. We understand that everyone has different preferences when it comes to communication, which is why we offer a range of channels to suit your needs.
Whether you prefer the convenience of email, WhatsApp, Telegram or Facebook Messenger for quick exchanges, or if you require a more in-depth discussion via video-conference, we're here to help.
Of course yes. You can pay by card online from whichever country you are. It is the payment gateway that performs the currency conversion. So you can use a card of Colombian pesos to pay us X euros, no problem.
The same thing happens with your subscribers. Your registration portal is configured with the currency of your preference (usually that of your country), and thus the prices shown to visitors will be in that currency. When receiving online payments from your subscribers, you will need to have an account with an online card payment provider (Stripe, PayPal, Openpay, Redsys, Cecabank, etc...) that accepts payments with YOUR CURRENCY .
The service we offer has a fairly economical price and since we do not charge anything fixed monthly, it becomes very accessible even for customers that require a very small volume of use. To some, the 50 EUR that they paid initially lasted for more than 2 years.
For that reason we do not have a free plan. Anyway, if you want to try it without cost, contact us and request access to demo.
Yes. In fact, we have been growing the software for 14 years thanks to active communication with our clients, to try to always let do more things or do it more comfortable. If the new function that is requested is simple and quick to implement it, then we do it at no cost. But if it means investing a considerable number of hours of development then we make a price.
We help our customers for almost any channel: mail, Telegram, Whatsapp, video-conference, and even audio or telephone call. Free attention is offered to solve doubts or incidents. It is tried to respond with explanatory screenshots or referring to the client towards a guide or help video already published. There is also the option to pay for more personalized and intensive care.
No. Customers can request help for free at any time, by mail, Telegram or WhatsApp, and we try to help them with screenshots and personalized explanations or refer to some published guide or video that can be useful. There is also the option to pay for more intensive attention, normally for personnel training or to attend directly in the edition of content on the client portal or direct configuration of certain options in events, store, surveys, etc.
Security and reliability
Yes, this platform is hosted in one of the best European data centers, in Barcelona. And our technical team monitors the performance of the server every week, in direct contact with the hosting provider.
The thousands of notifications that are sent by email work in the most optimal way possible through our own mail "relay", allowing us to optimally manage the reputation of our domain name.
Just one piece of information: in our peak month of the year (July) more than 100k emails are sent! (2-3 emails per minute on average).
We follow the best practices in data protection, at the level of European RGPD. In this sense, the server is lodged in a data center in Barcelona (Spain), which has defenses against DDoS and strong Firewall measures. But in addition, at the application software level, encryption is used to save all confidential data and documents of registrations.
In addition, the administrator panel allows the client to create different access permits to that information among its collaborators. Thus reducing non-impressive access to data. Users with access to the administrator panel can also activate the use of two authentication factors, to greater safety to access to registered data.